Terms and Conditions

1. Introduction and Acceptance

Welcome to Butr.io ("Butr", "we," "us," "our," or the "Company"). Thank you for using our AI Scout to discover meaningful conversations happening on Reddit. These Terms and Conditions ("Terms") govern your access and use of the Butr.io website, application, beta program, and related services available at https://butr.io (the "Service").

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy, available at https://butr.io/privacy-policy. If you do not agree to these Terms, please do not use our Service.

2. Company Information

Butr.io is operated by:

3. Service Description

3.1 Overview

Butr.io provides an AI-powered lead generation service that identifies potential customers through analysis of public Reddit conversations. Our Service includes:

• Automated analysis of your website to understand your business offerings
• AI-driven discovery of relevant Reddit conversations and communities using our multi-agent AI Scout system
• Identification of high-intent leads based on buying signals, context, intent, and sentiment analysis
• Daily reports with contextual information about potential customers

3.2 AI-Assisted Insights

Butr.io uses multi-agent AI systems to surface relevant public posts and opportunities. Important disclaimers:

• AI insights may be incomplete or inaccurate
• AI does not replace human judgment
• You are solely responsible for evaluating opportunities before engaging
• We do not guarantee commercial outcomes
• The AI Scout "notices", but you decide what to do

3.3 Service Limitations

• We do not guarantee any specific number of leads or conversion rates
• Lead quality depends on various factors outside our control
• The Service relies on publicly available Reddit data and is subject to Reddit's policies
• We do not facilitate direct contact with leads; users are responsible for their outreach efforts
• During beta, features may change, break, or be removed without notice

4. Your Account

4.1 Account Creation and Authentication

We use Clerk to handle identity, authentication, sessions, and organization management. By signing up, you agree to Clerk's Terms & Conditions and Privacy Policy.

To use our Service, you must:

• Provide accurate and complete registration information including your name and email address
• Provide a valid website URL for your business
• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal authority to enter into these Terms
• Maintain the security of your account credentials

4.2 Account Responsibilities

You are responsible for:

• Keeping your login secure
• Ensuring your organization members comply with these Terms
• Providing accurate information
• All activities that occur under your account
• Maintaining the confidentiality of your login information
• Notifying us immediately of any unauthorized use
• Ensuring your name, email, website URL, and business information remain current and accurate

We may suspend or terminate accounts that violate our policies.

5. Beta Program Terms

By enrolling in the Butr.io Beta Program, you acknowledge and agree that:

• The Service is in active development
• Features may change, break, or be removed
• Data may be reset or lost
• We make no guarantees of accuracy, uptime, or output quality
• Your usage patterns and feedback may be used to improve the product
• During the beta free trial, no credit card is required
• After beta, the standard trial rules apply (see Section 7)

6. Acceptable Use Policy and Ethical Requirements

6.1 Permitted Use

You may use our Service solely for legitimate business purposes and in compliance with all applicable laws and regulations. Butr.io is designed for authentic engagement, not spam or automation.

6.2 Prohibited Uses

You agree NOT to:

• Use the Service for spam, harassment, or unsolicited communications
• Violate Reddit's Terms of Service or community guidelines
• Promote illegal products, services, or activities
• Misrepresent your identity, name, email, or business
• Provide false or misleading registration information
• Attempt to reverse engineer our AI algorithms or technology
• Share or transfer your account access to others
• Use the Service to harm, threaten, or harass individuals or target any users
• Violate any third-party rights or privacy
• Overload our systems with excessive requests
• Create multiple accounts to circumvent any Service limitations
• Monitor private Reddit content
• Circumvent platform restrictions or protections

We reserve the right to suspend accounts violating these principles.

7. Billing, Subscriptions & Free Trials

7.1 Billing Provider — Stripe

Subscriptions and payments are handled through Stripe. By subscribing, you also agree to Stripe's terms.

7.2 Free Trial

• Standard trial duration: Mentioned inside Product
• For beta enrollment: no credit card required
• After beta: credit card required, unless otherwise stated
• After your trial ends, your paid plan begins automatically

7.3 Auto-Renewal

All monthly and annual plans renew automatically unless canceled before renewal.

7.4 No Refunds

Butr.io follows a strict no-refund policy, including:

• Partial months
• Unused time
• Forgetting to cancel
• Early cancellation
• Trial conversions

7.5 Cancel Anytime

You can cancel your subscription inside your workspace settings. Access remains active until the end of the billing period.

7.6 Future Pricing Changes

If we introduce new paid plans or modify existing plans:

• Existing users will receive advance notice
• You may continue using the free tier (if available) or upgrade
• These Terms will be updated to reflect payment terms

8. Email Communications

By providing your email address, you consent to receive:

• Account-related notifications
• Daily lead reports (if subscribed)
• Service updates and announcements
• Security alerts
• Product updates
• Beta feedback requests
• Marketing and educational content
• Partnership or interview invitations

You may unsubscribe from marketing emails at any time through your account settings or unsubscribe links. Transactional emails cannot be opted out of. For more information about how we use your email address and communication preferences, please refer to our Privacy Policy at https://butr.io/privacy-policy.

9. Customer Logo Usage

You grant Butr.io a revocable, non-exclusive, royalty-free license to use your company's name and logo for:

• Landing pages
• Case studies
• Pitch decks
• Social proof
• Marketing materials

If you prefer not to be displayed, email us at support@butr.io to opt out at any time.

10. Website Crawling & Content Processing

When you enter your business website, you grant us permission to:

• Crawl and analyze publicly available pages
• Process website content through AI models
• Extract themes, categories, and keywords to tailor your opportunities
• Cache portions of content for performance
• Improve our models using aggregated patterns

We do not crawl behind authentication or administrative areas.

11. Public Reddit Data Handling

Butr.io only processes publicly available Reddit content in compliance with Reddit's policies. Our Service depends on Reddit's continued availability and we are not affiliated with Reddit, Inc.

11.1 What We Do

• Analyze publicly available Reddit posts and comments
• Identify relevant conversations based on your business profile
• Provide context and insights about potential leads

11.2 What We Do NOT Do

• Access private subreddits
• Access deleted or removed comments
• Store Reddit user identities beyond what is required to display the surfaced post
• Sell or share Reddit data
• Automate engagement on your behalf

We comply with Reddit's policies to preserve the integrity of the platform. Changes to Reddit's API or policies may affect Service functionality.

12. Third-Party Services and Subprocessors

We use the following third-party processors to operate Butr.io:

• Stripe – payments
• Clerk – authentication & organization management
• PostHog – analytics
• Slack – optional notifications (if you connect it)
• Email provider (e.g., Resend/SendGrid)
• Hosting provider (e.g., Vercel)

Your data may be transferred to these services to operate Butr.io. Our Service may contain links to third-party websites. We are not responsible for their content or practices.

13. Intellectual Property and Data Ownership

13.1 Our Property

All Service content, features, and functionality are owned by Butr.io and are protected by international copyright, trademark, and other intellectual property laws. We own:

• The Butr.io codebase
• AI models, insights, UI and recommendation logic
• Aggregated/anonymous analytics

13.2 Your Content and Property

You retain ownership of:

• Your website content and business information
• Your account data
• Your conversations and engagement on Reddit

You grant us a limited license to analyze your website for Service provision. This license is non-exclusive, worldwide, and royalty-free, and terminates when you delete your account.

13.3 Generated Reports

• Lead reports generated by our Service are provided for your business use
• You may not resell or redistribute these reports
• We retain rights to aggregated and anonymized data

14. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy, available at https://butr.io/privacy-policy, describes in detail how we collect, use, protect, and share your information.

14.1 Personal Data Collection

We collect and process the following personal information:

• Your name (as provided during registration)
• Your email address
• Website URL and business information
• Usage data and Service interaction logs

14.2 Data Usage

Your personal information is used to:

• Create and manage your account
• Provide the Service and generate lead reports
• Send service-related communications to your email
• Improve and optimize our Service
• Comply with legal obligations

14.3 Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

14.4 Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request account deletion at any time.

15. Disclaimers and Limitations of Liability

15.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, including but not limited to warranties of:

• Accuracy
• Fitness for a particular purpose
• Continuous uptime
• Error-free operation

15.2 No Guarantee of Results

We do not warrant or guarantee:

• The accuracy, completeness, or usefulness of leads
• Any specific business outcomes or ROI
• Continuous, uninterrupted, or error-free Service
• That leads will convert to customers

You use the Service at your own risk.

15.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We shall not be liable for any damages arising from your use of the Service
• We shall not be liable for indirect, incidental, special, or consequential damages
• We are not liable for lost profits, data loss, or business interruption, or lost opportunities
• Our total liability will not exceed the fees you paid in the last 12 months

16. Indemnification

You agree to indemnify and hold harmless Butr.io, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your outreach activities to identified leads
• Any false or inaccurate information you provide

17. Modifications to Service and Terms

17.1 Service Changes

We reserve the right to modify or discontinue the Service at any time, with or without notice.

17.2 Terms Updates

We may update these Terms periodically. Material changes will be notified via email to the address you provided or in-app. Continued use after changes constitutes acceptance of the updated Terms.

18. Account Termination

18.1 By You

You may close your account at any time by contacting us. Upon request, we will delete your account and associated data.

18.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Providing false registration information
• Suspected fraudulent or illegal activity
• Extended period of inactivity
• Abuse of the Service
• Abusive or unethical use of Butr.io
• Circumvention of platform constraints
• Non-payment

18.3 Effect of Termination

Upon termination:

• Your access to the Service ceases immediately
• You retain access until the end of the billing cycle (unless suspension is due to abuse)
• You may request data export within 30 days
• We may delete your data after the export period
• We may retain anonymized data for analytics
• All personal data is deleted within a reasonable timeframe
• Certain provisions of these Terms survive termination

19. Dispute Resolution

19.1 Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

19.2 Arbitration

Any disputes shall be resolved through binding arbitration in accordance with Arbitration Rules, except where prohibited by law.

19.3 Class Action Waiver

You waive any right to bring claims on a class or representative basis and you waive the right to participate in class actions.

20. General Provisions

20.1 Entire Agreement

These Terms constitute the entire agreement between you and Butr.io regarding the Service.

20.2 Severability

If any provision is found unenforceable, the remaining provisions shall continue in effect.

20.3 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations freely.

20.4 Waiver

No waiver of any term shall be deemed a further waiver of any other term.

20.5 Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control.

21. Contact Information

For questions about these Terms or to request account deletion, please contact us at: